Frequently Asked Questions
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We are proudly based in Victoria, Australia, and ship nationwide.
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Yes. We ship to all Australian states and territories.
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Shipping costs are calculated at checkout based on your location and the size of your order.
Typical shipping rates are:
Caps, Socks, Accessories $8–$12
Hoodies, Athleisure, Compression Wear $10–$15
Bags $12–$18
Basketballs $15–$25
Multiple Items / Large Orders Calculated at checkout
Shipping prices may vary depending on destination, courier rates, and order size.
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Estimated delivery times:
Victoria:
1–4 business days
NSW, SA, ACT:
2–6 business days
QLD, WA, NT, TAS:
3–10 business days
Delivery timeframes are estimates only and may vary during peak periods.
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Yes.
Once your order has been dispatched, you will receive a tracking number via email.
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We may offer free shipping promotions from time to time.
Any applicable free shipping offer codes will be sent via email.
Register your e-mail with us to get notified -
Please contact us immediately.
If your order has not yet been dispatched, we will do our best to update the delivery details.
Once an order has been shipped, we cannot guarantee address changes.
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If you are not satisfied with your purchase, you may request a return within 30 days of receiving your order.
Returned items must:
Be unused
Be unworn
Be in original condition
Include original tags and packaging
Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.
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Yes.
If stock is available, we will happily exchange unworn items for a different size.
Customers are responsible for return shipping costs unless the item is faulty.
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Please contact us within 7 days of receiving your order and provide photographs of the issue.
We will assess the claim and arrange a replacement, repair, or refund where appropriate.
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Yes.
All products are covered by Australian Consumer Law and our Limited Product Warranty.
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We warrant that our products will be free from manufacturing defects in materials and workmanship under normal use for a period of 90 days from the date of purchase.
This warranty covers:
Manufacturing defects
Faulty stitching
Faulty zippers
Material defects
Hardware failures caused by manufacturing faults
This warranty does not cover:
Normal wear and tear
Damage caused by misuse
Improper washing or care
Accidental damage
Cosmetic damage that does not affect functionality
Damage resulting from sporting contact or excessive force
Where a warranty claim is approved, we may at our discretion:
Repair the item
Replace the item
Provide store credit
Provide a refund
Nothing in this warranty limits your rights under Australian Consumer Law.
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Basketballs are covered against manufacturing defects only.
Normal wear from indoor or outdoor play, punctures, cuts, abrasions, and damage from improper inflation are not covered.
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For best results:
Cold machine wash
Wash inside out
Do not bleach
Do not tumble dry
Do not iron printed areas
Hang dry in shade
Following these care instructions will maximise product life.
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Yes.
Our products are designed for basketball training, casual play, competition, and everyday wear. Individual products may have different performance characteristics which will be outlined on each product page.
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You can contact us through our Contact page or email us directly.
We aim to respond to all enquiries within 1–2 business days.