Shipping, Returns & Warranty

Last Updated: 28/08/2026

At CourtKings, we want you to be confident in every purchase. This Shipping & Returns Policy outlines how we process orders, deliver products, and handle returns and warranty claims.

Shipping Policy

Order Processing

Orders are typically processed within 1–3 business days after payment has been received.

During promotional periods, product launches, public holidays, or peak shopping seasons, processing times may be longer.

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information where available.

Shipping Within Australia

We currently ship Australia-wide.

Estimated delivery times:

Victoria 1–4 Business Days

NSW, ACT, SA 2–6 Business Days

Queensland 3–7 Business Days

Tasmania 3–8 Business Days

Western Australia 5–10 Business Days

Northern Territory 5–10 Business Days

Delivery estimates are provided as a guide only and may vary due to courier delays or unforeseen circumstances.

Shipping Costs

Shipping costs are calculated at checkout based on destination, parcel size, and total order weight.

Typical shipping costs are:

Socks, Caps, Small Accessories $8–$12

Apparel & Compression Wear $10–$15

Bags $12–$18

Basketballs $15–$25

Large Orders are calculated at Checkout

Shipping rates may change without notice based on courier pricing.

Incorrect Shipping Information

Customers are responsible for ensuring delivery information is accurate at checkout.

If you have entered incorrect shipping details, please contact us immediately.

While we will do our best to assist, we cannot guarantee changes once an order has been dispatched.

Any costs associated with reshipping returned parcels may be charged to the customer.

Lost or Delayed Deliveries

Once an order has been handed to a courier, delivery timeframes are outside of our control.

If your order appears delayed, please contact us and we will assist in lodging an enquiry with the courier provider.

Returns Policy

Change of Mind Returns

We accept change of mind returns within 30 days of delivery.

To be eligible for a return:

  • Item must be unused

  • Item must be unworn

  • Item must be unwashed

  • Original tags must be attached

  • Original packaging must be included where applicable

Returns that do not meet these conditions may be declined.

Return Shipping Costs

Customers are responsible for return shipping costs for change of mind returns and exchanges.

Original shipping charges are non-refundable unless required by Australian Consumer Law.

Refunds

Once a returned item has been received and inspected, we will notify you of the outcome.

Approved refunds will be processed back to the original payment method.

Please allow 5–10 business days for financial institutions to process refunded funds.

Exchanges

We are happy to exchange items for a different size where stock is available.

If the requested size is unavailable, a refund or store credit may be offered.

Faulty or Incorrect Items

If you believe you have received:

  • A faulty product

  • A damaged item

  • An incorrect order

Please contact us within 7 days of receiving your order.

When contacting us, please include:

  • Order number

  • Description of the issue

  • Photographs of the product

  • Photographs of any packaging damage

We will assess the claim and provide an appropriate resolution.

Product Warranty

Limited Product Warranty

All products are covered by Australian Consumer Law.

In addition, we provide a voluntary Limited Product Warranty covering manufacturing defects for 90 days from the original purchase date.

This warranty applies to defects arising from normal intended use.

Covered defects may include:

  • Faulty stitching

  • Manufacturing defects

  • Faulty zippers

  • Hardware failures

  • Material defects

  • Printing or branding defects resulting from manufacturing

Warranty Exclusions

This warranty does not cover:

  • General wear and tear

  • Fading from normal use

  • Damage caused by improper washing

  • Damage caused by misuse or neglect

  • Accidental damage

  • Snagging, tearing, or abrasion caused during play

  • Damage caused by improper storage

  • Cosmetic imperfections that do not affect functionality

Basketball Warranty

Basketballs are covered against manufacturing defects only.

This warranty does not cover:

  • Wear from indoor or outdoor use

  • Surface abrasion

  • Cuts or punctures

  • Damage caused by incorrect inflation

  • Damage caused by unsuitable playing surfaces

Basketball performance and lifespan vary significantly depending on usage conditions.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy limits or excludes any rights available to consumers under Australian Consumer Law.

Contact Us

If you have any questions regarding shipping, returns, exchanges, or warranty claims, please contact us through our Contact page or email us directly.

We aim to respond to all enquiries within 1–2 business days.